Example of library service

One thing that was said in the interviews was that libraries are perceived by the general public as good. They are known for having excellent service and to provide an important connection point in the community. If one was to ask or survey patrons about libraries they would say they are very necessary and they do a good job. Patrons feel they receive a benefit from the library. However these same patrons want what they want when they want it. They are not interested in the reasons why they cannot have what they want only that it is not available. The library though is generally thought to provide an important service and one with quality. Not all agencies are viewed this way. Although the Department of Juvenile Justice provides a vital service to the community it is not always viewed in a positive manner like the library. The library is regarded by many to be a central gathering place where information needs are met. These needs can be personal enrichment, pleasure reading and job enhancement. The Department of Motor Vehicles now requires all individuals needing to renew their CDL or Commercial Driver’s License to watch a video and pass a written test. Many patrons visit the library to view the video via the internet. Once the test is complete they can then print a certificate stating they have watched the video and passed the exam. This certificate is then presented to the DMV and the license can be renewed. This is just one example among many how the public library provides a valuable service to the community.